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Returns & Refund Policy

Can I return my products? 

Yes, you can return your unwanted product for a refund within 7 days of purchase if this has not been opened. Please notify us by email to

On confirmation from us, please return your products to:

Naturo Pharm Webstore Returns

95 Riri Street


Rotorua 3015

New Zealand

Please make sure you provide your order number with your return and that your products are wrapped well so that they arrive to us in its original condition. Return shipping will be at your own cost.


When will I receive my refund?

Once your return has been processed, we will send you an update to let you know. Your return will generally be processed within 10 working days.

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