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Naturo Pharm Terms & Conditions of Service & Sale

Date last updated: 15 April 2021

These Naturo Pharm Terms and Conditions of Service and Sale relate to the use of and the purchasing of anything from the Naturo Pharm’s website (, or any associated platforms. By accessing our website, registering an account, or purchasing from our website you automatically agree to these Terms and Conditions.



“Naturo Pharm”, “we”, “us” or “our” refer to Naturo Pharm Limited, being a company incorporated in, existing and operating under the laws of New Zealand. “You” or “Your” refers to you as the customer and holder of a Naturo Pharm account or otherwise the user of our website and products.

Use of our website

Your use of the website, opening an account with Naturo Pharm and/or the ordering of anything from Naturo Pharm creates a legally binding contract between you and Naturo Pharm that is subject to these Terms and Conditions.

Governing law

The use of the website, opening an account with Naturo Pharm and/or the ordering of anything from Naturo Pharm is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and Naturo Pharm.

Warranties & Liability

Except as expressly stated in these Terms and Conditions or on Naturo Pharm’s website, Naturo Pharm makes no warranty or representation as to the merchantability, fitness for a particular purpose, suitability or efficacy of any product purchased by you from Naturo Pharm Nothing in the former statement modifies, negates, or restricts a consumer’s rights and remedies under the Consumer Guarantees Act 1993.


Subject to your rights and remedies under the Consumer Guarantees Act 1993, to the fullest extent permitted by law, Naturo Pharm will not be liable for any:

1. Warranties, conditions, and representations whether express, implied, statutory or otherwise, relating in any way to the website, your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through the website; and

2. Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect, or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence).


To the fullest extent permitted by law, Naturo Pharm’s maximum aggregate liability for any product supplied to you shall in no circumstances exceed the amount paid by you to Naturo Pharm in respect of the product excluding any amount paid for delivery.


You agree that if you are a “consumer” under the Consumer Guarantees Act 1993 and you acquire any product for the purposes of a “business” (as those terms are defined in the Consumer Guarantees Act 1993), the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products. Otherwise, these Terms and Conditions are to be read subject to the terms of the Consumer Guarantees Act 1993.

No warranty for use of website

While Naturo Pharm endeavours to ensure that no computer virus or malicious software is contained on our website, Naturo Pharm makes no warranty as to your use of the website and Naturo Pharm will have no liability for any damage to your computer or other hardware as a result of your use of the Website.


Limitations & permissions

You may not make use of any logo or trademark displayed on the website without the express written consent of Naturo Pharm. You may link to the website from any other website provided that you agree to immediately remove that link if requested by Naturo Pharm.



We collect, hold, and protect the personal information you share with us in accordance with our Privacy and Security Policy. Please read this for detailed information regarding our approach to your privacy.

You’re in control of your personal information and can ask for us to share this with you or delete this at any time. To do this, simply email and we will action your request within 20 workings days.


Consent to use cookies

Our website uses cookies to give you the best user experience. Read more about the use of cookies in our Privacy & Security Policy.

Consent to receive email communications

By using our site, registering for an account or making an order, you consent to us sending you relevant transactional emails about your order.

Accuracy of information

We aim to list current and accurate product information at all times. However, it is possible that errors may occur. To the fullest extent permitted by law, Naturo Pharm does not accept any liability for any damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on our website.



The prices displayed on the website are quoted in NZD dollars and are inclusive of New Zealand GST. New Zealand GST is applicable to all orders delivered within New Zealand.

Prices for the products and services listed on the site are subject to change without any notice. We do our best to provide accurate pricing information but errors can occur from time to time. We have the right to refuse or cancel any orders placed for products incorrectly priced.

Product availability & rain checks

Product availability is subject to change without notice. Whenever possible, product out of stocks are clearly highlighted on the site.

Product expiry dates

Most products supplied to you will include an expiry date which will vary depending on the product. Our policy is to not dispatch any product over 12 months from manufacture giving you 2-4 years before expiry due to the long shelf life of our products being either 3 or 5 years respectively.


We offer Visa and Mastercard as credit or debit card payment options. You will be asked to enter your Visa or MasterCard details at the final stage of our secure checkout process on our website.

Orders will not be dispatched until satisfactory payment has been received by Naturo Pharm or any suspected fraud has been investigated. An order or transaction is not complete until products are dispatched. Naturo Pharm can refuse or cancel any order at its discretion and refund payment.

Naturo Pharm reserves the right to refuse to deliver any products ordered for any reason, including without limitation, unavailability of stock or a decision by Naturo Pharm to no longer sell a product. A refund will be given if payment has been accepted prior to any of these reasons.

Returns & Cancellation

If you change your mind about an order, we will endeavour to cancel and refund your order if it has not already been dispatched, however this may not always be possible. Please make sure you contact us with your order details as soon as possible. Unwanted products can also be returned for a refund within 7 days of purchase as long as they are unopened, with undamaged packaging. Please refer to our Returns and Refunds Policy for information on how to do this.



Please read our Shipping Policy for everything you need to know regarding receiving your order.

Naturo Pharm uses third party carriers to deliver our parcels. If your parcel is missing or something has been damaged, please read our Shipping Policy   for more info about what to do and expect. Delivery times presented on our website are targeted delivery times only, and we are unable to guarantee delivery will be made within the targeted time you've selected. For support please contact us as soon as your targeted delivery time expires.


Product information

The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified healthcare professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website. Always read the label and use only as directed. Consult a health care professional if symptoms persist.

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